Shipping policy

Order processing

All orders are dispatched within 1 business day. Once your order has shipped, you'll receive an email with your tracking details.

Australia

Standard (Australia Post): A$12 to NSW, ACT, VIC and QLD, or A$15 to SA, TAS, WA and NT. Free on all Australian orders over A$200. 2–8 business days in transit.
Express (Australia Post Express): A$16 to NSW, ACT, VIC and QLD, or A$20 to SA, TAS, WA and NT. 1–3 business days in transit.
FedEx Express (tracked and signed): A$50. 1–2 business days.
Local delivery: A$30, for addresses within 8km of the store. Orders placed before 2pm are delivered same day; after 2pm, next day. The option is shown at checkout if your address is eligible, and you'll receive real-time tracking.
Store pickup: free, from The Rake Store, 159 Hunter Street, Newcastle, daily from 9am. We'll email you when your order is ready.

New Zealand

Standard (Australia Post International): NZ$25, or free on orders over NZ$300. 4–10 business days.
Express (Australia Post Express International): NZ$40. 3–5 business days.

United Kingdom

Standard: £20, or free on orders over £200. 6–27 business days.
Express: £40. Up to 5 business days.

United States & rest of world

United States: FedEx Express only, US$100 flat rate. No standard option is currently available.
Rest of world: Standard International, A$100 flat rate. 6–27 business days, depending on destination.

Import duties and taxes

International orders may be subject to import duties and taxes (including VAT and GST) once they reach the destination country. These charges aren't included in our prices or shipping rates and are the customer's responsibility.