Shipping & Returns
We ship Australia-wide and internationally with Australia Post and FedEx, with free pickup from our Newcastle store. Changed your mind? Easy returns within 14 days of delivery.
Free shipping
Australian orders over A$200
Store pickup
Free · 159 Hunter St, Newcastle
Local delivery
A$30 · within 8km of the store
14-day returns
Unworn, with tags attached
Shipping
Australia
Standard
Australia Post. Dispatched within 1 business day, then 2–8 business days in transit.
A$12–15 · Free over A$200
Express
Australia Post Express. 1–3 business days in transit.
A$16–20
FedEx Express
Tracked and signed. 1–2 business days.
A$50
Local delivery
Within 8km of the store. Order before 2pm for same-day delivery, after 2pm for next day. Shown at checkout if your address is eligible.
A$30
Store pickup
159 Hunter St, Newcastle, daily from 9am. We'll email you when it's ready.
Free
Standard A$12 and Express A$16 to NSW, ACT, VIC and QLD. Standard A$15 and Express A$20 to SA, TAS, WA and NT.
New Zealand
Standard
Australia Post International. 4–10 business days.
NZ$25 · Free over NZ$300
Express
Australia Post Express International. 3–5 business days.
NZ$40
Import duties and taxes may apply on arrival.
United Kingdom
Standard
6–27 business days.
£20 · Free over £200
Express
Up to 5 business days.
£40
Import duties and taxes may apply on arrival.
United States & rest of world
United States
FedEx Express only. No standard option is currently available.
US$100
Rest of world
Standard International. 6–27 business days, depending on destination.
A$100
Import duties and taxes may apply on arrival.
Our returns policy
We want you to love what you buy. If something isn't right, you have 14 days from delivery to return it.
- Items must be unworn and unwashed, with all original tags attached
- Sale items are final sale and can't be returned unless faulty
- Original shipping costs aren't refunded, and return shipping is paid by the customer
- Refunds are processed within 3–5 business days of us receiving your return
How to return
Email shop@therake.com.au with your order number and the item you'd like to return. Once we've confirmed, send it to The Rake Store, 159 Hunter Street (entrance on Wolfe Street), Newcastle NSW 2300.
Questions
When will my order ship?
All orders are dispatched within 1 business day. Once your order has shipped, you'll receive an email with your tracking details.
How do I track my order?
Your dispatch confirmation email includes your tracking number. Australia Post orders can be tracked at auspost.com.au.
Can I return sale items?
Sale items are final sale and can't be returned unless they're faulty.
Will I pay import duties on an international order?
Duties and taxes may apply on arrival, depending on your country's rules.
Still have a question?
shop@therake.com.au
