Shipping & Returns

Fast dispatch.
Easy returns.

We ship Australia-wide and internationally via Australia Post. Free shipping on Australian orders over A$200 — or pick up in-store and local delivery available within 8km of our Newcastle store.

At a glance

Free shipping

Australian orders over A$200

Store pickup & local delivery

159 Hunter St · Within 8km

14 day returns

Hassle-free, no questions asked

$200

Free AU shipping threshold

$10

Flat rate under $200

Days to return

8km

Local delivery zone

Delivery options

Order processing

Please allow 1 business day to process your order. Expect an email within 24 hours to let you know your order is on the way.

Australia

Option	Method	Cost	Notes
Store pickup 159 Hunter St, Newcastle	In-store collection	Free	Available daily from 9am. Email sent when ready.
Local delivery Within 8km of store	Local courier	Free	Before 2pm = same day. After 2pm = next day. Real-time tracking provided.
Standard — under A$200	Australia Post Standard	A$10 flat rate	Dispatched within 1 business day.
Free Standard — A$200 & above	Australia Post Standard	Free	Dispatched within 1 business day.
Express — all orders	Australia Post Express	A$15 flat rate	Available at checkout. Dispatched within 1 business day.

New Zealand

Option	Method	Cost	Notes
Standard — under NZD$300	Australia Post Standard International	A$10 flat rate	Dispatched within 1 business day.
Free Standard — NZD$300 & above	Australia Post Standard International	Free	Dispatched within 1 business day.
Express — all orders	Australia Post Express International	NZD$20 flat rate	Available at checkout.

Rest of world

Destination	Method	Cost	Notes
Worldwide	Australia Post International	Calculated at checkout	Dispatched within 1 business day.

International orders may be subject to import duties and taxes (including VAT/GST) on arrival. These charges are the responsibility of the customer.

Local options

Pickup & local delivery

Collect your order in-store at 159 Hunter Street, Newcastle from 9am daily. We'll send you an email as soon as it's ready.

Local delivery is available to addresses within 8km of the store. Select your address at checkout — if the local delivery option appears, you're eligible. Orders before 2pm during store hours are delivered the same day; orders outside these hours go out the next day.

You'll receive real-time tracking information when your order is out for delivery.

Returns

Our returns policy

We want you to love what you buy. If something isn't right, we'll sort it out. You have 14 days from the date of delivery to return an item.

Items must be unworn and unwashed with all original tags attached
Sale items are final sale and cannot be returned unless faulty
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer
Refunds are processed back to your original payment method within 3–5 business days of us receiving the return

To start a return, email shop@therake.com.au with your order number and we'll send you the return instructions.

Do you offer free shipping in Australia?

Yes — all Australian orders over A$200 qualify for free standard shipping via Australia Post. Orders under A$200 are charged a flat rate of A$10. Express shipping is available for a flat rate of A$15.

How quickly will my order be dispatched?

Please allow 1 business day to process your order. You'll receive an email within 24 hours confirming it's on its way.

Can I pick up my order in-store?

Yes — select store pickup at checkout and collect from 159 Hunter Street, Newcastle from 9am daily. We'll send you an email as soon as your order is ready.

Do you offer local delivery?

Yes — local delivery is available within 8km of our store. Enter your address at checkout; if the local delivery option appears, you're eligible. Orders placed before 2pm during store hours are delivered the same day. Orders outside these hours are delivered the next day, with real-time tracking provided.

Do you ship to New Zealand?

Yes — we offer a flat rate of A$10 for NZ orders under NZD$300, and free standard shipping on orders NZD$300 and above. Express international shipping is available for NZD$20 at checkout. All orders are dispatched within 1 business day via Australia Post International.

Do you ship internationally?

Yes, we ship worldwide via Australia Post International. Delivery costs for countries outside New Zealand are calculated at checkout. International customers are responsible for any customs duties or import taxes applicable in their country.

How do I track my order?

Once your order is dispatched you'll receive a confirmation email with your Australia Post tracking number. You can track your parcel at auspost.com.au. If you haven't received a tracking email within 2 business days, check your spam folder or email shop@therake.com.au.

What is your return policy?

You have 14 days from delivery to return an item. Items must be unworn, unwashed and have all original tags attached. Sale items are final sale. To start a return, email shop@therake.com.au with your order number.

Can I exchange an item for a different size?

Yes. Email us at shop@therake.com.au within 14 days of delivery and we'll arrange an exchange subject to stock availability. We recommend checking stock availability before sending your item back.

What if my item arrives faulty or damaged?

If your order arrives damaged or with a manufacturing fault, please email shop@therake.com.au with a photo and your order number within 48 hours of receiving it. We'll arrange a replacement or full refund including return shipping at no cost to you.

How long does a refund take?

Once we receive your return, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank, it may take a further 3–5 days to appear in your account.

Can I return a sale item?

Sale items are final sale and cannot be returned or exchanged unless they arrive faulty or damaged. Email cody@therake.com.au if you need sizing advice before buying.